What if I forgot or need to change my password?
- Visit the e-Profile dashboard, and select the ‘Customers’ button.
- Click ‘Forgot password?’
- On the next screen, enter the email address associated with your account. Click ‘Next.’
- We will send you a verification code. Select a method to receive the code. It can be texted to your phone or emailed to the address on file. Click ‘Request Verification Code.”
- After receiving the verification, you will have five hours to enter the code and create a new password on the login screen. After you have entered the information click, ‘Reset Password.’
- You will not be able to recover an old password in the e-Profile system. If you forget your password, you will need to follow the steps above to create a new one.